Privacy Policy

This document, called Privacy Policy, has the purpose of establishing the rules on the use, storage and processing of data and information collected from users on the website https://feelingestofados.com.br. This website is owned by the company FEELING ESTOFADOS LTDA, a private law legal entity, registered with CNPJ no. 85.294.759/0001-87, with headquarters and jurisdiction at Rua Frida Piske Krueger, 601, Bairro Barra do Rio Cerro, CEP 89260-410, in the city of Jaraguá do Sul, SC, hereinafter referred to simply as “FEELING”.

When collecting and using any of the personal data provided on our website, FEELING acts, most of the time, as the controller of this information, as indicated in the General Data Protection Law “LGPD” (Federal Law No. 13,709/2018), which is why we are responsible for defining what happens with such data, as well as for protecting it.

1. What data we collect

We indicate below the situations and data that we can collect:

To contact us at https://feelingestofados.com.br/fale-conosco/ :

Name;
E-mail;
Phone-whatsapp;
Address.

To register data in the Work With Us section to apply for jobs through the link https://feelingestofados.com.br/trabalhe-conosco/:

Name;
CPF;
Telephone;
E-mail;
Address;
Professional experiences.

When you attach your CV to the website, as a rule, we will collect the personal data you provide us in the document.

To contact us to be a company representative through the link https://feelingestofados.com.br/seja-um-representante/:

Name;
CPF;
Company you work for/represent;
E-mail;
Phone-whatsapp;
Address.

To contact us to become a store owner of the company through the link https://feelingestofados.com.br/seja-um-lojista/ :

Name;
CPF;
Company you work for/represent;
E-mail;
Phone-whatsapp;
Address.

We may collect personal data about you when you contact us by telephone at +55 (47) 3376-9300, through the company representatives provided at the link https://feelingestofados.com.br/onde-encontrar-representante/ and/or when you contact us through our social networks, including, but not limited to, the following:

Full name;
CPF;
ID;
Mobile number;
Phone number;
Email address;
Residential and/or business address.

As a rule, we will collect such personal data when you provide it to us.

While browsing the platform, data may be collected, even if you are not registered on our website, such as: IP address; Information about the device used for browsing; Information about geolocation (country, state and city) of access; among others.

We do not collect sensitive data
Under no circumstances do we carry out any processing activity involving sensitive data. For your information, sensitive data includes data relating to racial or ethnic origin, religious beliefs, political opinions, membership of a trade union or organization of a religious, philosophical or political nature, data relating to health or sexual life, genetic or biometric data, when linked to a natural person.

We do not collect data from children.
The information made available on FEELING’s digital channels is not intended for children or young people. Therefore, we do not collect or process, under any circumstances, children’s personal data.

2. Legal bases and purposes for processing

In general, we will collect and process your personal data, among other purposes, to interact with you (if you consent to the sending of newsletters and contacts) and to forward quotes requested via WhatsApp available on the website.

In cases where the processing of your personal data is carried out based on your consent, you have the right to revoke your consent at any time, which will not affect (i) the lawfulness of the processing based on your consent before its revocation; or (ii) the lawfulness of the processing based on other legal hypotheses.

3. Cookies and tracking technologies

We may use monitoring technologies and artificial intelligence to collect information about activities carried out on the FEELING website to:

Technical functions : identify errors and usage problems, control website traffic, identify previous users and their usage sessions;
Personalization : modify the website according to the user’s navigation, adapting the browser type, language and location of use. Segment content by browsing history and preferences;
Monitoring : track and collect user behavior data to generate performance metrics;
Advertising : enable the personalization of advertising spaces, following the user profile preferences.

Below are some of the technologies:

Cookies : small files that are stored in your device’s browser when you access the website for the first time. Cookies are responsible for collecting and storing information about your browsing experience within this environment, allowing it to be used later for a personalized experience. They do not provide access to a device, they only help analyze traffic and user behavior on the specific website you visited and agreed to share your browsing experience.
Pixels : are parts of JavaScript code installed on brand websites, email bodies and browsing on our social networks, with the purpose of tracking and collecting user activities and identifying access patterns and purchasing interest.
Analytics tools : these tools can collect information about how users visit the website, informing the most visited pages, pages from which access originated, time spent on pages, among other information.

Click on ‘Help’ in your browser settings to find out how to stop your browser from accepting cookies and to be notified when you receive new ones, to see when they expire and to disable them. You can find more details on how to disable cookies for the most popular browsers in the links below:

Google Chrome
Mozilla Firefox
Safari
Internet Explorer
Microsoft Edge
Opera

4. Your rights as the holder of personal data and how to exercise them

The holder of personal data will have the right to obtain from FEELING, at any time, upon formal request, information regarding their data.

FEELING will have 15 days to respond to requests from data subjects. Requests will be analyzed as provided for in current legislation and, for legal reasons, some requests may not be met.

Data subjects, according to the LGPD text, can exercise their rights through:

I – confirmation of the existence of processing;
II – access to data;
III – correction of incomplete, inaccurate or outdated data;
IV – anonymization, blocking or deletion of unnecessary, excessive data or data processed in non-compliance with the provisions of this Law;
V – portability of data to another service or product provider, upon express request, in accordance with the regulations of the national authority, observing commercial and industrial secrets;
VI – deletion of personal data processed with the consent of the data subject;
VII – information on the public and private entities with which the controller shared data;
VIII – information on the possibility of not providing consent and on the consequences of refusal;
IX – revocation of consent.

You can exercise your rights by contacting FEELING through its Personal Data Officer (DPO) Heintje Ingo Korte by email ti@orbhes.com.br .

If you do not wish to receive our marketing communications or newsletter, you can also unsubscribe.

5. Security and integrity

We maintain technical, physical, and administrative security measures designed to provide reasonable protection for your personal data against loss, misuse, and unauthorized access, disclosure, and alteration. Security measures include firewalls, data encryption, physical access controls to our data centers, and information access authorization controls. While we strive to protect our systems and services, you are responsible for protecting and maintaining the privacy of your registration information and for verifying that the personal data we maintain about you is accurate and current.

The third-party tools used by us to guarantee the security and integrity of your personal data are highly reliable and, for the most part, have the world’s leading certifications on the subject, such as ISO/IEC 27001.

6. Changes to this Policy

Whenever there is a change in the processing of your personal and browsing data, our Privacy Policy will be changed and we will communicate it through one of the communication channels made available by You during your registration (email, SMS, WhatsApp and others).

This version of this Privacy Policy was last updated on 08/08/2024.

7. Who we may share your data with

The information collected will only be shared when necessary in the following cases: (i) protection in case of conflict; (ii) with competent judicial, administrative or governmental authorities, by court order or request from a competent authority; (iii) with companies providing technological and operational infrastructure, such as payment intermediary companies and cloud information storage service providers, anti-fraud analysis companies.

We clarify that we will never sell our customers’ personal data to other companies.

When browsing this website, the user may be directed, via hyperlink, to content or services, to other portals or platforms that may collect their information and have their own Privacy Policy. External hyperlinks do not constitute an endorsement by FEELING of the linked websites/environments or the information, products or services contained therein, except when they are also owned by them.

It is very important that you protect your data against unauthorized access to your computer, account or password when you are on our website. It is also very important that you know that we will never send you electronic messages or messages by regular mail requesting data confirmation or with attachments that can be executed (extensions: .exe, .com, among others) or links to possible downloads.

8. Disclaimers

FEELING will not be responsible for:

Possible errors or inconsistencies in the transmission of network data, as well as those related to the quality or availability of the internet connection, capable of preventing the adequate receipt of information;
Outdated, incomplete or false data provided by you.

9. How to contact us.

The data protection officer is the person chosen by FEELING to act as a communication channel between the controller, the data subjects and the National Data Protection Authority (ANPD), when it is formalized.

Therefore, if you have any questions regarding this Privacy Policy or the processing of your data, you can contact the Personal Data Officer (DPO) Heintje Ingo Korte by email at ti@orbhes.com.br .

10. Legislation and Jurisdiction

This policy will be governed, interpreted and executed in accordance with the Laws of the Federative Republic of Brazil, especially Law No. 13,709/2018, regardless of the Laws of other states or countries. If any provision is considered illegal or illegitimate, the other valid conditions will remain applicable.

The jurisdiction of the District of Jaraguá do Sul, State of Santa Catarina, is elected to resolve any dispute or controversy involving this document.

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